Walmart vs Amazon? Kidding Me?

Walmart is definitely sweating over Amazon – most retailers are. Latest stat I read was Amazon only held 14% of sales – so there is a much tougher road ahead. I hate that, but it is forcing retail to think creatively about the platform and new solutions. I think it is great for the consumer and it is fun to be a part of this as my career.

But Walmart?

The commercials are really cute and fun with the music and crap – but bottom line: they STILL CANNOT DELIVER.

I ordered online about a year ago, for ISPU (In-Store Pick Up) – and no dice. I showed up to pickup the video game I ordered for Elyce … had to walk to the back of the store, wait for help, and it had not been processed. Meanwhile, the product was on the shelf about 10 feet from us as we were at the ISPU desk waiting for resolution. Never Mind.

Fast forward to 2017.

Hearing a lot of news about WMT upping their game, getting things right, making it easier. Let’s give this another shot.

  1. It was a Sunday about a month ago, I went to to order groceries. Can’t pickup today – try tomorrow. No thanks – what the hell is the point? You’re spending all of this money on ads, painting your buildings orange, have signs all around the parking lot … but NEXT DAY? I was in Seattle recently … Amazon does TWO HOURS.
  2. Okay, tried once again. Ordered some oil and a filter for the SUV (yes, I change my own oil. Long Story. And I’m Frugal, not Cheap). I digress. So ordered at about 10am on a Sunday for ISPU. No email stating ‘order complete’! But I had to go to get groceries and figured it would be ready by the time I was ready to check out. Nope. So I bought the stuff from the shelf, with my groceries. Got home. Changed oil. Ate dinner. Watched TV. Still no email. Cancelled order. Forget this crap.

Oh – and the cute cashier smiling on the commercial was not what I experienced at my Walmart – at any time. One was eating lunch with her mouth open, the other was missing many teeth (nothing wrong with that – just not the commercial), and the other time … well, I couldn’t find anyone for a while.

Walmart – you have a long way to go. Seriously.

Posted: October 24th, 2017
Categories: business, tech, www
Comments: No Comments.

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