Tablets vs Servers

Tablets will be coming soon to a restaurant near you. Now you won’t have to speak to waitstaff to eat out, and you will even be able to ignore those accompanying you at said dinner while playing tablet games at the table. Ugh.

But seriously – Applebee’s and Chili’s are both saying this move won’t result in layoffs of waiters/waitresses. Sure. With turnover as high as it is in the sector, they won’t need to – they just won’t replace them as they leave. Seriously – to think they would be foolish enough to keep that kind of overhead seems a bit silly.

Personally, I think this was just a matter of time and is a small sign of the inevitable in so many similar sectors. I’m okay with it – it’s just evolution and the future. But I can’t help but wonder how, in 20 years, this will affect the sector and similar ones out there …

Welcome to the Future!

Posted: December 3rd, 2013
Categories: business, food, tech
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